Frequently Asked Questions
Our FAQ page has the answers to a few of the questions we hear from our customers the most. If you don't see the answer to your question below, head to our Contact page to drop us a line or give us a call today!
What are the office hours?
Monday-Sunday from 8 AM to 6 PM.
Am I required to store long-term?
We provide flexible month-to-month lease options. Store with us short or long-term.
What items am I not allowed to store?
Perishables, plants, animals, stolen or illegal goods, flammable or hazardous items, combustible items, or liquids.
Do I need a code to get through gate?
No, currently gate is unlocked and left open. We will be installing a keypad soon.
How do I get the yellow lock code?
1. Go to www.davincilockrelease.com and follow the prompts to get the combination to your lock. 2. Call Thomas at 719-641-7920 or Becky at 719-440-2210.
Do you offer insurance?
Yes, we offer several coverage amounts.
Do I have to sign up for your insurance?
No, proof of insurance is also accepted.
What units are available?
On the 'Rent a Unit' page, if there is a 'Rent' and 'Reserve' button, then the unit is available. 'Contact Us for Availability' means none are available.
What are the access hours?
Access your unit 24/7.
How do I pay my storage bill?
Pay your storage bill online using a debit or credit card. You can also speak to your facility manager about autopay or check the Automatic billing check box when making your payment.
What documentation do I need to rent a unit?
A valid form of government-issued ID such as driver’s license, passport, or state ID.
What is the move out process?
All must be met before you are released from payment obligation.
1. Email email@example.com 10 days prior to move out with unit number and date of move out.
2. Once unit is vacant and clean, email us again with a picture of the clean unit.
3. Account balance is paid in full.
4. Please do NOT call or text our office with move out information.
When is monthly payment due?
1st of the month.
Do you offer automatic billing?
Yes. When making your payment select the Automatic billing check box. You can also call (719) 259-6063 to be placed on automatic billing.
Is a late fee charged?
Yes, if 15 or more days late.
Do you have a waiting list?
Yes, go to 'Contact Us' page and fill in information and submit. Make sure to enter date and size needed.